E Jagriti Platform boosts consumer dispute resolution

Introduction

E Jagriti Platform boosts consumer dispute resolution: The E Jagriti Platform, launched on 1 January 2025, marks a major step in strengthening consumer protection in India. The initiative is under the Ministry of Consumer Affairs, Food, and Public Distribution. It aims to modernize the grievance redressal process by making it transparent, efficient, and accessible.

Key achievement in July 2025

In July 2025, 10 states along with the National Consumer Disputes Redressal Commission (NCDRC) recorded a disposal rate of over 100 percent on the platform. This means that these bodies resolved more cases than those filed during the period, indicating improved efficiency.

Objective of the platform

The primary objective of E Jagriti is the computerization and networking of all Consumer Commissions at national, state, and district levels. It ensures faster resolution of consumer disputes while reducing delays and backlog.

Static GK fact: The Consumer Protection Act, 2019 replaced the earlier Consumer Protection Act, 1986 to strengthen consumer rights in India.

Features of E Jagriti

The platform allows consumers to file complaints online without visiting physical offices. It also provides options to track case status, receive updates, and access judgments in digital format. This reduces paperwork and saves time for both consumers and commissions.

Static GK Tip: The National Consumer Disputes Redressal Commission (NCDRC) was established in 1988 under the Consumer Protection Act, 1986.

Role in consumer empowerment

E Jagriti empowers consumers by ensuring transparency and accountability in dispute resolution. It creates a single-window system where all information related to cases is available online. The system promotes trust in grievance mechanisms and reduces corruption.

Integration with Digital India

The initiative aligns with the broader vision of Digital India, where government services are shifted to online platforms. It reflects the commitment to providing citizen-centric governance and improving ease of living.

Static GK fact: Digital India was launched on 1 July 2015 to transform India into a digitally empowered society and knowledge economy.

Impact on judicial efficiency

By reducing pendency and ensuring quicker disposal of cases, E Jagriti supports the judicial system in handling consumer disputes effectively. The 100 percent disposal rate in several states shows its potential as a model for other legal and quasi-legal platforms.

Future scope

Going forward, the platform is expected to integrate with Artificial Intelligence-based analytics to predict case timelines and provide automated updates. Its success could pave the way for similar reforms in other tribunals and commissions.

Static Usthadian Current Affairs Table

E Jagriti Platform boosts consumer dispute resolution: