New face of digital accessibility in India
Sugamya Bharat App transforms accessibility for persons with disabilities: The Sugamya Bharat App is proving to be a game-changer in India’s journey toward inclusivity. Launched in 2021 by the Department of Empowerment of Persons with Disabilities (DEPwD), the app was created to support persons with disabilities and senior citizens. It recently received a major revamp, making it more effective and easier to use. As of June 2025, it boasts over 14,358 registered users and 83,791 downloads, most of which are from Android platforms.
Smart features for smarter support
What makes the app stand out is its focus on real needs. The new version includes an AI-powered chatbot that offers instant assistance. It also sends updates about government efforts related to accessibility. Users can browse various schemes and resources made especially for persons with disabilities. The design has become more user-friendly, making it easy even for first-time users to navigate the app with confidence.
Encouraging participation through active feedback
One of the most empowering features is how the app allows users to report accessibility issues. Citizens can upload geo-tagged photos showing inaccessible areas. This helps authorities take quick and informed action. So far, 2,705 complaints have been filed through the app. Out of these, 1,897 have already been resolved, showing the government’s active response to feedback. This level of engagement reflects how serious the system is about making India more accessible.
Bridging gaps across public spaces
From bus stands to office buildings, the app covers it all. Users can report problems in public infrastructure, transportation, and essential services. By making it easier to report such issues, the app puts power in the hands of citizens. It’s not just a tech tool — it’s a bridge between people and the system working to eliminate physical and digital barriers.
What lies ahead?
The government is not stopping here. More features will be added to the app based on public suggestions. The DEPwD is committed to expanding this tool to include every aspect of accessibility. This fits into the larger Accessible India Campaign that envisions an India where everyone, regardless of ability, has the right to move freely and use public services without obstacles.
Static GK facts to remember
- Sugamya Bharat Abhiyan was launched in 2015 as part of the Accessible India Campaign.
- DEPwD functions under the Ministry of Social Justice and Empowerment.
- India has around 2.68 crore persons with disabilities as per the 2011 Census.
- The Rights of Persons with Disabilities Act, 2016 ensures equal opportunities and accessibility.
- AI chatbots are increasingly being used in e-governance services for quick and accessible support.
Static Usthadian Current Affairs Table
| Topic | Details |
| App name | Sugamya Bharat App |
| Launched by | Department of Empowerment of Persons with Disabilities (DEPwD) |
| Initial launch year | 2021 |
| Total downloads (as of June 2025) | 83,791 |
| Total registered users | 14,358 |
| Key feature added | AI-powered chatbot |
| Total complaints received | 2,705 |
| Complaints resolved | 1,897 |
| Main purpose | Reporting accessibility issues |
| Linked campaign | Accessible India Campaign |
