A Landmark in Cyber Policing
Goa’s Complete Cyber Fraud Response Breakthrough: Goa has become the first state in India to achieve a 100 percent response rate for cyber fraud calls. The introduction of a cloud-enabled 1930 call centre ensures every citizen complaint receives attention without delay.
Operational Model and Infrastructure
The system operates 24×7 with nine trained personnel handling calls. It automatically captures caller information such as name, phone number, and time of call. The upgraded recording mechanism improves voice clarity and enables comprehensive documentation.
Quality Assurance and Supervision
The call centre follows a quality review model similar to private-sector service units. Supervisors routinely check call recordings, ensuring courtesy and accuracy. Senior officers can also monitor live calls, and the system supports conference calling for coordinated response.
Citizen Impact and Service Delivery
The centre has already handled over 5,000 calls, registering 581 formal complaints. Officers also returned nearly 1,500 missed calls, making Goa’s response mechanism universally accessible. Faster reporting has enabled timely fund-tracing, reducing losses for citizens.
Scale of Fraud and Goa’s Response
Cyber fraud losses in Goa have crossed ₹100 crore in the current year, highlighting the urgency of effective reporting systems. The new call centre reflects Goa’s shift toward technology-driven policing focused on public safety.
Rising Challenges
Despite strong responsiveness, cybercrime in Goa has been rising sharply over the past few years. Detection rates remain a challenge, and authorities continue to strengthen investigation capabilities and public awareness to bridge the gap.
Static GK fact: Goa covers 3,702 sq km, making it one of India’s smallest states by area.
Static GK fact: Goa became India’s 25th state on May 30, 1987, after being earlier classified as a Union Territory.
Static Usthadian Current Affairs Table
Goa’s Complete Cyber Fraud Response Breakthrough:
| Topic | Detail |
| State | Goa |
| Initiative | Cloud-based 1930 cyber fraud response call centre |
| Response Rate | 100 percent accessibility |
| Call Handling | Over 5,000 calls and 581 registered complaints |
| Missed Calls | Nearly 1,500 missed calls returned |
| Core Features | Caller metadata capture, auto-recording, improved voice clarity |
| Monitoring | Real-time supervision and conference calling |
| Financial Losses | Around ₹100 crore lost to cyber fraud this year |
| Policing Approach | Citizen-centric and technology-driven |
| Significance | India’s first state with a full cyber fraud response system |
